Clear cover. A straightforward way to get help.
Find the warranty for your computer or repair, understand the next steps and contact the team if something is not right.
Get warranty helpCall 0161 282 254812 months
Back-to-base hardware warranty, unless a different period is stated on the product.
Back-to-base means the equipment is returned to our workshop for assessment. Contact us first to discuss the fault and return arrangements.
Check your product listing and purchase paperwork for the cover supplied with your particular computer.
6 months
Warranty on the repair work. This applies to our laptop, PC, Mac, phone, tablet and console repairs.
If you have a problem following a repair, tell us what was repaired and what is happening now. We will assess whether it relates to the original work and explain the next step.
Ask about a previous repair →3 years
Year 1: parts and labour.
Years 2–3: labour only.
Replacement parts are not included in the labour-only period. We explain any proposed parts costs before you approve work.
For other new or custom computers, check the warranty stated in your quote or purchase paperwork.
Battery condition and warranty cover
Our refurbished laptops are supplied with a working battery holding at least 80% of its original capacity, unless the item description states otherwise.
Batteries are consumable items and are excluded from our refurbished-computer warranty. The stated capacity describes the battery when supplied, not a promise that capacity will remain unchanged with use.
Start with a quick conversation
You do not need to diagnose the fault yourself. Contact us with the details below so we can find your purchase or repair and advise what to do.
- Have your details ready
Your order or repair reference, purchase date and device make/model help us find the record. Other proof of purchase can also help.
- Describe the problem
Explain what happens, when it started and any messages on screen. A clear photo may help. Do not email passwords or private files.
- Agree the next step
We will discuss troubleshooting, workshop assessment or return arrangements. Contact us before posting equipment.
Unit 13 Kingston Mill, Chestergate, Stockport SK3 0AL
Monday–Friday, 9:30am–5:00pm · Free parking outside
Back up your files where possible before returning a device. Tell us about any important data or access restrictions when arranging the assessment.
Returns & faulty deliveries
Changed your mind?
We offer a 14-day money-back policy. Contact us with your order details to arrange a return and discuss the refund and delivery arrangements.
Please keep the item and packaging in good condition and pack equipment securely for its return.
Something arrived faulty?
Contact us with the order details and a description of the problem. We arrange collection at our expense for faults reported within the first 14 days after delivery.
For later faults or warranty returns, contact us before sending equipment so we can agree the next step.
Your statutory rights are unaffected. See our Terms & Conditions for further information.
Warranty questions
Which warranty applies to my computer?
Refurbished laptops, PCs and MacBooks normally have a 12-month back-to-base hardware warranty unless otherwise stated. Custom gaming builds have one year of parts and labour followed by two years of labour-only cover. Check the product details or your quote and purchase paperwork for your particular computer.
Is my repair covered for six months?
Yes, our completed repairs carry a six-month warranty on the work. Contact us with the repair reference and current symptoms so we can assess the issue.
Do I need the original box to ask for warranty help?
Contact us even if you no longer have the original box. We can discuss suitable packaging for a return.
What if I am unsure whether the fault is covered?
Call or email the workshop with your purchase or repair details and the symptoms. We will assess the issue and explain the next step.