Frequently Asked Questions

Yes. We diagnose the fault and provide a quote before repair work. Tell us the device model, symptoms and any previous damage or repair attempts.

We confirm a realistic estimate after assessment. Timing depends on the fault, parts availability and testing. If you have a deadline, tell us before booking; an enquiry does not guarantee a same-day repair.

Completed repairs include a six-month warranty on the repair work. Contact us if a problem develops following a repair so we can assess it.

Normally 12 months of back-to-base hardware cover, unless the individual product states otherwise. Check the listing and purchase paperwork. Batteries are consumables and are excluded from this additional warranty; your statutory rights are unaffected.

Our refurbished laptops have a working battery holding at least 80% of its original capacity when supplied, unless the listing states otherwise. Capacity changes with age and use.

Free telephone and remote support is available for getting-started problems within the first 14 days. Contact us with your purchase reference and a description of the problem.

Supplier configurations can have different RAM, storage, condition and prices. Compare the specifications on each listing. A ready-configured machine can cost less than adding an upgrade to another machine.

A RAM add-on adds the stated amount to the memory included in the listing. For example, adding an extra 16GB to a machine supplied with 16GB gives 32GB total. Ask us to confirm suitability if you are unsure; not all computers support the same upgrades.

Yes, ask us about the model, specification and budget you need. We check supplier availability and quote before you proceed; a sourcing enquiry does not guarantee availability.

Check the product page and checkout. Some items are collection only; available delivery services and charges depend on the basket and destination.

For most consumer online purchases, you can tell us you wish to cancel within 14 days of receiving the goods and then have a further 14 days to return them. Standard outbound delivery is refunded where required. Contact us first; see our terms for details and exceptions.

Contact us with your order reference and symptoms before sending it back. We will discuss assessment and return arrangements. Your statutory rights are unaffected by our warranty.

No. We do not offer controller stick drift repairs, including Joy-Con, DualSense and Xbox controllers.

Local collection may be possible depending on the situation. Ask us first to confirm arrangements. Business accounts, invoicing, secure wiping and reimaging are available; ongoing IT support needs a separate discussion.