Terms & Conditions

1. Who we are & getting in touch

These terms cover purchases and repair services from AC Computer Warehouse Limited. Product descriptions, your order details and any agreed repair quote also describe what we supply.

Workshop and correspondence: Unit 13 Kingston Mill, Chestergate, Stockport SK3 0AL.
Email: sales@accomp.co.uk
Telephone: 0161 282 2548
Monday–Friday, 9:30am–5:00pm.

Please contact us with questions before ordering or approving work. Consumer cancellation rights described below apply to qualifying consumer contracts. For business purchases, the agreed quote and order terms apply alongside applicable law.

2. Orders, prices & payment

Orders are subject to availability and acceptance. Please provide accurate billing, delivery and contact details so we can process your order and any payment-security checks.

If we cannot supply an item, we will contact you and refund any payment for the item we cannot supply. We will not substitute a different computer or specification without your agreement.

Prices and payments are in pounds sterling. Check the product price and the tax, delivery and total amounts shown at checkout before paying. Payment options available for your order are shown at checkout; any finance agreement has its own provider terms.

Reservations, deposits and custom specifications must be agreed with us first. We confirm any additional charge before you approve it.

3. Delivery & collection

Delivery options, availability and charges are shown at checkout. Some products are collection only; this is stated on the listing. See our delivery information and contact us before ordering if you need a particular delivery date.

Dispatch estimates depend on stock, preparation and testing. We will discuss delays or a revised date if there is a problem. For consumer goods orders, delivery must be within 30 days unless another period has been agreed.

If an order is delayed, missing or damaged in transit, contact us so we can investigate with the carrier and arrange the appropriate next step. Please keep packaging and take photographs of damage where possible.

For workshop collection, wait for confirmation that your order or repair is ready. For a delivery destination not offered at checkout, ask us about availability and costs before ordering.

4. Cancelling an online goods order

For eligible consumer orders placed online, by phone or by mail, you can cancel without giving a reason. Tell us within 14 days after receiving the goods; you then have a further 14 days to return them.

Email, call or write using the details above. Include your name, order number and the goods you want to cancel. A clear cancellation statement is sufficient; you do not have to use a particular form.

Please send returns to our workshop address and pack them securely. For a change-of-mind return, you pay the direct return cost where we have informed you of that responsibility before purchase. Faulty goods are handled separately below.

You can inspect goods as you would in a shop. Any deduction must reflect loss in value caused by handling beyond what is needed to establish their nature, characteristics and functioning; we do not apply an automatic restocking percentage. Original packaging is helpful, but its absence does not automatically remove cancellation rights.

We refund the purchase price and standard outbound delivery charge. Any extra paid for a premium delivery service is not included. Refunds use the original payment method unless otherwise agreed, without a refund fee. For returned goods, we refund within 14 days of receiving the goods or evidence of return, whichever is earlier; if we arrange collection, the applicable refund deadline runs from your cancellation notice.

Exceptions can apply to goods genuinely made to your specifications or clearly personalised. A computer being described as “custom” does not by itself settle whether that exception applies. Ask about your particular order before committing.

5. Faulty goods & returns

Contact us with proof of purchase and a description of the fault. We will discuss assessment, return arrangements and the appropriate repair, replacement or refund. Please include any return reference we provide so we can identify your equipment.

Consumer goods must be of satisfactory quality, fit for purpose and as described, taking account of their age, condition and other relevant circumstances. Where the legal conditions are met, consumers normally have a 30-day short-term right to reject faulty goods. Other remedies may apply after that period.

We meet reasonable return costs where required for faulty goods. Our additional collection policy covers faults reported within the first 14 days after delivery. Contact us about later faults too; this collection period does not limit your legal rights.

A manufacturer warranty is additional cover. It does not replace your rights against us as the seller, and you can contact us about a faulty purchase even where a manufacturer provides support.

6. Warranty cover

• Refurbished laptops, PCs and MacBooks: normally 12 months of back-to-base hardware cover, unless otherwise stated on the product.
• Completed repairs: six months of warranty on the repair work.
• Custom gaming PCs: one year of parts and labour, followed by two years of labour-only cover. Replacement parts are not included in years two and three.
• Other products or custom computers: check the warranty stated in the listing, quote or purchase paperwork.

Our refurbished laptops have a working battery with at least 80% of its original capacity when supplied, unless the item description states otherwise. Batteries are consumables and are excluded from the refurbished-computer warranty.

Our additional warranty does not cover normal wear or damage caused by accident, neglect or misuse. This does not exclude a fault that was present when supplied or otherwise limit statutory rights. We assess the cause of a reported problem rather than treating every broken component as accidental damage.

See warranty information for the support process and initial telephone/remote setup support. Contact us before posting equipment, including from outside mainland UK, to agree the arrangements.

7. Repair quotes, timing & your data

We provide free diagnosis and a quote before repair work. Tell us the model, symptoms and any previous damage or repair attempts. We confirm the agreed work and any parts costs before proceeding.

Timing depends on diagnosis, parts availability and testing. If we discover additional work is needed, we will explain it and seek approval before carrying it out. An enquiry or requested drop-off time does not itself confirm a repair deadline.

For qualifying repair-service contracts agreed at a distance or away from our premises, consumers normally have 14 days from making the contract to cancel. If you expressly ask us to start during that period, a proportionate charge for work supplied may apply where the legal requirements are met. The right to cancel ends after full performance only with the required prior consent and acknowledgement. These terms alone do not count as a request to start early.

Back up files where possible and tell us about important data, encryption or access restrictions before work. Do not send passwords or private files through an enquiry form. We discuss any access needed separately. We cannot promise that data can be recovered from every fault, but this does not exclude responsibility where the law makes us liable.

8. Questions, complaints & your rights

If something is not right, contact sales@accomp.co.uk or call 0161 282 2548 with the order or repair reference and what you would like us to look into. We will investigate and explain the next steps.

Your statutory rights are unaffected by these terms or by the expiry of a warranty. Nothing here excludes liability that cannot lawfully be excluded, including liability for fraud or death or personal injury caused by negligence.

For information about how we use customer details, see our Privacy Policy.